Hours: 4 days a week, every other Saturday/Sunday – roughly 30 hours a week

Salary: £11.50 an hour

Job Description: Our Retail Sales Representatives will provide excellent customer service and meet sales quotas for our business. The job description will be supported with a staff assessment and development reviews.

Our representative must have strong & positive communication skills with an aptitude to meet goals with a positive mindset and a friendly approach to all our customers, business clients and the team. We want our representatives to be forward thinking and help to solve problems and improve our sales with new ideas. We encourage autonomy and creative thinking in our business.

Our representatives will make customers feel welcome to ensure that when they leave our stores they will remember us for the effort you put in to make it memorable.

You will help identify client needs, present and answer questions about our products and services and recommend solutions. A positive attitude at all times is key and a desire to promptly resolve potential customer issues or complaints will make you successful in this role.

Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the store’s profitability.

Responsibilities:

  • Greet and direct customers
  • Provide accurate information (e.g. product features, pricing and after-sales services, Terrarium Classes, Corporate Events, Treasures Store and Plants service.
  • Answer customers’ questions about specific products/services
  • Conduct price and feature comparisons to facilitate purchasing
  • Cross-sell products (ie Terrarium kits add a mini figure, or a plant pot and small plant upsell a bag of soil and plant food)
  • Ensure shelves are fully stocked
  • Manage returns of merchandise
  • Coordinate with the Retail Store Manager or other representative on duty if you have any queries
  • Inform customers about discounts and special offers
  • Provide customer feedback to the store manager
  • Stay up-to-date with new products/services
  • Learn new plant stock names and keep familiar with basic care needs, (watering, lighting, feeding and soil conditions)
  • Keep learning about the hand made interior products
  • Keep up with the basics of terrarium design and maintenance

Requirements & Skills:

  • Proven work experience as a Retail Sales Representative, Sales Associate or similar role
  • Understanding of the retail sales process
  • Familiarity with consumer behavior principles
  • Knowledge of inventory stocking procedures
  • Basic math skills for accurate sales transactions
  • Track record of achieving sales quotas
  • Excellent communication skills, capable of building trusting relationships
  • Ability to perform in fast-paced environments
  • Flexibility to work various shifts
  • Degree in Sales/Marketing is desirable
  • Service oriented/ client service skills experience is important
  • Proactive and taking responsibility when working alone on shift
  • Work safe and follow health & safety procedures, not taking risks
  • Sensitive handling of high end products and being aware of fragile stock handling with a white glove approach

What does a Retail Sales Representative do?

A Retail Sales Representative assists customers by welcoming them, answering questions and managing financial transactions as well as driving sales through engagement and sharing product knowledge.

What are the duties and responsibilities of a Retail Sales Representative?

A retail sales representative is responsible for helping customers find the right product. They offer assistance and answer questions, so shoppers can make informed decisions about their purchase of merchandise. Duties include stocking shelves in a neat manner, ringing up purchases on registers as well as tagging products with prices to be displayed around the store or stocked away until needed again.

What makes a good Retail Sales Representative?

A good Retail Sales Representative requires a strong focus on interpersonal and communication skills. They also require a dedication to excellent customer service and the ability to handle money and the POS system.

Who does a Retail Sales Representative work with?

A Retail Sales Representative works directly with customers who shop at the retail store. They can report to the store manager or the Directors of the business, Ben and Darren to help answer queries that need attention.

Should you require any special assistance with your application, please reach out to the recruitment account manager Niamh.

Contact:      Email: Reception@kxrecruit.co.uk      Phone: 020 3691 4000