| Membership Assistant | |
| Employer | The Mills Fabrica |
|---|---|
| Vacancy type | Permanent paid job |
| Reference number | Mem10319 |
| Form of employment | Full Time |
| Salary / Rate | £31,000 – £35,000 |
| Hours | 45.00 |
| Published | 05/03/2026 |
| Closing date | 30/04/2026 |
Description
***To apply for this role please read full instructions below – you must upload a copy of your CV and answer 3 application questions to be considered. You must be a resident of Islington to apply for this role – proof of address will be required before interview stage.***
About The Mills Fabrica
The Mills Fabrica is a global platform dedicated to supporting start-ups innovating for sustainability and social impact within the techstyle and agrifood industries. Based in London and Hong Kong, The Mills Fabrica comprises an investment fund, co-working spaces, Fabrica X (innovation gallery & store), impact initiatives and partnerships. The Mills Fabrica is actively working to foster an ecosystem of innovators, who are committed to driving positive change for the planet. Through our holistic approach, we hope to catalyse the fundamental change needed to ensure a just and sustainable world for all.
About the role
The Membership Assistant is the first point of contact for all visitors at The Mills Fabrica, providing a warm welcome while supporting daily operations and assisting with the delivery of events. This role reports to the Membership Manager. The role will start 6 July.
Duties
What you’ll be doing:
- Ensuring every guest that walks through the doors feels welcome and is greeted upon arrival.
- Handling impromptu visits from partners and potential collaborators, pointing into the right direction based on the needs of their visit.
- As the first point of contact, be able to represent The Mills Fabrica business to all guests.
- Liaising with all office and hot desk tenants, ensuring their welfare and that they receive the best support.
- Support the wider team with delivery of events, setup, and on-the-day coordination, with flexibility to assist outside of specified working hours when necessary.
- Supporting memberships team with the daily operations of the entire coworking space.
- Providing administrative support to the memberships.
- Help support the Admin Assistant with organisation of internal team activities and socials.
- Maintain shared spaces by refilling pantry items and supporting general housekeeping standards.
- Act as the eyes and ears of the space by spotting and reporting faults or maintenance issues to the Facilities team.
This role requires some physical duties, including setting up and resetting furniture for events, moving light equipment, and replenishing pantry supplies; we are committed to making reasonable adjustments and providing appropriate support where required to ensure these tasks can be carried out safely and comfortably.
Essential criteria What we are looking for:
- Demonstratable skills and experience that correspond to the job specifications.
- Preferred previous experience in an office management role.
- Excellent written and verbal communication skills.
- Has a positive attitude, ability to problem-solve and strong organisational skills.
- Proficiency with PowerPoint, Excel and Google Sheets.
- Ability to build rapport with visitors, partners and members.
- Passionate about emerging innovative knowledge within the textiles/fashion and agri-food industry.
- Previous experience in Coworking spaces desirable but not essential.
Additional information
Equal opportunities statement
The Mills Fabrica is committed to fostering an inclusive and diverse environment where everyone feels welcome. We are an equal opportunities employer and do not discriminate based on age, disability, gender identity, marital status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
We encourage applications from people of all backgrounds, particularly those underrepresented in our industry. We offer a guaranteed interview to candidates with a disability who meet the essential criteria for the role. Please let us know if you require any adjustments during the recruitment process.
How to apply
To apply, please follow the link below to the LIFT Opportunities Portal, and click the ‘Apply’ button – you will be asked to upload an up-to-date copy of your CV and in the ‘Supporting Statement’ box please
answer the below questions to help us get a better idea of why you’re applying for this role.
(Please give some detail for each question and be specific with your examples to show your experience and understanding of the role and what you can bring to it. Maximum 300 words per question.)
1. This role is the first point of contact for all visitors and members. Can you describe a time you created a positive and professional first impression in a previous role?
2. The Membership Assistant supports daily operations, members’ needs, and on-site events. How do you stay organised and manage multiple tasks in a busy environment?
3. The Mills Fabrica focuses on sustainability and innovation in techstyle and agrifood. What interests you about our mission, and why would you like to work in this environment?
(We understand that some applicants may choose to use AI tools, like ChatGPT, to assist with their application. While AI can help as a tool to check your spelling, improve grammar, or structure your response, please do NOT use it to construct your entire response. Ultimately your written responses must reflect your authentic voice and experiences.)
For more information or help with your application
If you are having any difficulties, would like to submit your application in an alternative format or would like support with your application, please contact lift.futures@islington.gov.uk to be connected to the LIFT Employment Outreach Officer in your borough.
If you require any reasonable adjustments throughout the application or interview process, please reach out to the team to discuss more.
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