Sales Assistant in Luxury Children Apparel Brand
https://www.trotters.co.uk/
Contract: Permanent Part Time contracts available 30 hr/w – 20hr/w and 10hr/w
Location: St Pancras Station
Luxury retail experience needed and must be reflected on the cv. Weekend availability is a must.
WHO WE ARE: We have been Making Childhood Memories since 1990, with products, services and experiences that are safe, happy, and filled with sunshine. Family really is at the heart of everything we do.
TOOLS OF THE TRADE
• Fanatical about customer service and enthusiastic about providing memorable, magical, and elevated customer experiences.
• Numerically savvy – comfortable walking customers through pricing, percentages, and promos.
• A natural relationship builder with an eye for product, able to confidently link purchases in the name of upselling.
• Excited about the Trotters brand and enthusiastic about our products and experiences.
CUSTOMER We keep our customers, big and small, at the heart of our business. We take pride in our Trotters Touch customer journey and believe that “Great Service is Good Business.” We bring our product expertise to life on the shop floor and ensure it sparkles for every customer, every time.
TEAM We see true value in growth and development. We embrace uniqueness, play to each other’s strengths, and thrive as a high-performing team, always sharing knowledge and passion for our products and services.
COMMERCIAL We know an opportunity when we see it. We are empowered, creative, and proactive in our pursuit of commercial excellence, always thinking ahead and driving success through smart, customer-focused decisions.
OPERATIONS We strive for operational excellence across all touchpoints. We drive efficiency, create seamless processes, and ensure everything behind the scenes works perfectly to support our teams and customers.
THE ROLE Our Sales Team plays a pivotal role in forging genuine and long-lasting connections with our customers. Through brilliant commercial awareness, memorable in-store moments and magical customer service, our Sales Team bridge the gap between fantastic customer relationships and excellent sales results.
MAIN RESPONSIBILITIES
• Contribute to the success of the location through commitment to our 4 pillars, excellent participation, and seamless team collaboration; understand the core values and culture of Trotters and reflect these in all efforts.
• Deliver a warm, engaging, knowledgeable and memorable Trotters Touch customer service experience.
• Contribute to a dynamic sales environment, leveraging knowledge of current promotions and campaigns and a deep understanding of our customer; remain engaged with Trotters Brand messaging with a keen awareness of online activity to provide an enhanced customer experience.
• Build loyal customer relationships, proactively and effectively capturing customer data at POS and understanding how this informs customer relationship management, displaying a solid understanding of customer profiles.
• Deliver the Trotters Touch best practice and product knowledge with enthusiasm and consistency, understanding the impact of behaviours when it comes to the customer experience and sales conversion.
• Exhibit strong knowledge of location product, figures, and Trotters best practice, contributing to the achievement of budgets and KPI’s.
• Display excellent prioritisation and proactivity, completing all tasks efficiently following company policies and procedures.
• Maximise sales potential, keeping Trotters looking its best with effective use of housekeeping and replenishment guidelines.
• Maintain a dedicated approach to self-development, actively driving your own learning and development to contribute to the success of the team and location.
• Support the success of the location by extending friendly mentorship to new team members.
• Adhere to all Company policies and health and safety procedures. Use equipment properly and report any potentially unsafe conditions to management.
• Adhere to all loss prevention measures and protect the assets of the Company by reporting any misuse or theft of Company property to management.
TOOLS OF THE TRADE
• Fanatical about customer service and enthusiastic about providing memorable, magical, and elevated customer experiences.
• Numerically savvy – comfortable walking customers through pricing, percentages, and promos.
• A natural relationship builder with an eye for product, able to confidently link purchases in the name of upselling.
• Excited about the Trotters brand and enthusiastic about our products and experiences.
OUR VALUES
We Think Customer First
We ensure that our customers, and the children we design for, are our very top priority. The magic of our stores is reflected in our evolved digital channels. Our campaigns, product edits and excellent customer service makes shopping with us a joy.
We Respect, Support and Build Trust – With our Team and Customers
We respect and support all our team members, wherever they work, and whatever their role. We are one family with our suppliers and partners. Through our actions, we Inspire loyalty and build a community with our customers.
We Grow and Learn Together
We are all brand ambassadors, and we learn and grow together. Our head office, logistics and retail teams all collaborate to support the business. We Invest In our team and share knowledge and skills so that the Trotters spirt always shines bright.
We Embrace Creativity
Across our digital stories and our magical stores, we show creative spirit. We make emotional, genuine connections and bring childhood stories to life in our unique way. We are true heritage, yet modern in spirit.
We Show Expertise and Pride in All That We Do
We are specialists and we are proud of what we do. We go the extra mile to develop our knowledge, Including craftsmanship, In-store services, size guides and ethical manufacturing.
Trotters is committed to equal opportunities and embraces diversity, understanding the needs and benefits of a balanced, inclusive workforce. We do not tolerate any harassment or discrimination towards any of our candidates or employees. We are proud to be an equal opportunities employer.
If you have questions regarding this vacancy please reach out to account manager Lara.
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